Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We specialize in high-quality powerbanks from reputable brands, including Silicon Power, Belkin, OtterBox, Lenovo, Ledlenser, Charmast, Anker MagGo, and Xtorm.
2. How can I place an order?
You can easily place an order by visiting our website www.volt001.com. Simply select the products you want, add them to your cart, and proceed to checkout.
3. What payment methods do you accept?
We accept various payment methods, including credit cards and local payment options, processed securely through Stripe.
4. What are your delivery options?
- Delivery Time: Orders are typically processed and shipped within 1 to 5 business days.
- Shipping Costs: We offer free delivery for orders over €65. For orders below this amount, shipping is €7 for Belgium, France, the Netherlands, Germany, and Luxembourg, and €15 for Italy and Spain. All shipments are sent from our logistics hub in Rotterdam, Netherlands.
5. Do I have to pay customs fees?
No, all our products are shipped from Europe, so there are no customs fees for orders within the EU.
6. Can I return a product?
Yes, if you receive a defective product, please contact us within 14 days of receipt. We may offer a replacement or refund without requiring the return of the defective item. For other returns, please refer to our return policy on our website.
7. How can I contact customer support?
You can reach our customer support team via email at info@volt001.com. Our support hours are Monday to Friday from 10:00 AM to 6:00 PM (Rotterdam Time).
8. Is my personal information secure?
Yes, we take your privacy seriously. Please refer to our [Privacy Policy](link to privacy policy) for information on how we collect, use, and protect your data.
9. Do you offer B2B pricing?
Yes, we provide competitive pricing for B2B customers. For more details, please visit our [B2B Professional](link to B2B page) section.
10. Where are you located?
Our headquarters are in Hong Kong, and our European logistics office is located at Schiedamse Vest 154, 3011 BH Rotterdam, Netherlands.